Data Subject Support¶

Data Subject Support is a built-in tab within your Transparency Center. It gives data subjects a quick way to get answers about privacy, ask questions to your organization, and contact your Data Protection Officer. Instead of fielding privacy questions via email, you help people find answers themselves.

AI-Powered Q&A¶

Data subjects can type any privacy-related question into the "Ask a Question" field. An AI assistant generates an answer based on your organization's settings and policies.

Rate limits: Each verified data subject gets 3 questions per day. This prevents abuse while ensuring genuine data subjects can get help when they need it.

How it works:

1. Data subject types a question (e.g., "What happens to my data if I delete my account?")
2. The AI reads your configured policies, FAQs, and organizational settings
3. A personalized answer is generated and displayed immediately
4. The data subject can ask follow-up questions (within their daily limit) or explore the FAQ section for more

You don't write AI responses manually—the system learns from your pre-populated FAQ answers and settings to generate consistent replies.

FAQs¶

Your Help Center includes a searchable FAQ section with expandable accordion-style answers. Common privacy questions appear here:

• "What is meant by privacy and data protection?"
• "What is this Transparency Center?"
• "What is a 'Data Subject'?"
• "How do I request access to my data?"
• "How do I request deletion of my data?"
• "How can I contact your organization?"

As the business owner or DPO, you can customize and add FAQs to match your specific practices and policies.

Search Bar¶

A prominent search bar lets data subjects find answers by keyword. They can search for terms like "delete," "export," "privacy," or any topic relevant to your Help Center content. Results surface matching FAQs and the AI can suggest relevant topics.

Help Center Analytics¶

The Help Center analytics dashboard displays visitor statistics and engagement metrics. You can view data across different time periods using toggles:

• 24H — Last 24 hours
• WEEKLY — Last 7 days
• MONTHLY — Last 30 days
• YEARLY — Last 365 days

Third-Party Service Monitoring¶

Your Help Center integrates with third-party services for AI-powered functionality. Monitor the status of these services:

Pre-Built FAQs¶

Your Help Center includes 22 pre-built Dxtra Support FAQs that cover common privacy and data subject questions out of the box. These FAQs are available immediately and can serve as a foundation for your Help Center without requiring additional configuration.

Custom FAQs¶

In addition to the pre-built FAQs, you can create Your Custom FAQs. Custom FAQs are user-created questions and answers tailored to your organization's specific practices and policies. Each custom FAQ includes a delete button, allowing you to remove outdated or incorrect entries.

An "Add to Custom FAQs" modal simplifies the process of creating new FAQ items.

AI FAQ Generation¶

Generate new FAQs using AI-powered assistance. The AI generation feature helps you quickly create high-quality FAQ entries without writing from scratch.

Credit Tracking: FAQ generation uses credits from your plan. For example, the START plan includes a limited number of credits (e.g., 19/20 remaining means you have used 1 of 20 available credits).

FAQ Generation Form: - Question — Enter the FAQ question as a text field - Answer — Provide or refine the answer using a textarea - Preview — Review the generated content before submission - Submit — Save the FAQ to your Help Center

Contact Your DPO¶

The Help Center displays your Data Protection Officer's contact information, pulled directly from your organization settings:

• DPO Name
• Email Address
• Physical Address

This makes it easy for data subjects to reach out directly if they need more help than the Help Center provides.

Configuring the Help Center¶

Set Your DPO Contact Information¶

Go to Organization Settings and add:

• DPO full name
• DPO email address
• DPO physical mailing address

This information will appear in the Help Center's "Contact" section automatically.

Customize FAQs¶

You can add, edit, and remove FAQ items. Write clear, concise answers in plain language. Avoid legal jargon. Be specific about your actual practices—mention real retention periods, actual vendors you work with, and your exact policies.

When you update an FAQ, it affects both the searchable FAQ section and the AI-powered Q&A responses (the AI uses your FAQs as reference material).

Best Practices¶

• Write for clarity — Use short sentences, bullet points, and examples
• Use plain language — Avoid technical terms; if you must use them, explain them
• Be specific — Say exactly what data you collect, how long you keep it, and who you share it with
• Keep it current — Review FAQs quarterly; remove any that no longer match your practices
• Answer the actual question — Don't over-explain; get to the point in the first sentence

Related Resources¶

• Transparency Center Overview
• Data Rights Requests
• Auditor and regulator access

Legal Note: The Help Center is one tool for privacy transparency. It doesn't replace your full Privacy Policy or terms of service. Your Privacy Policy remains the authoritative source for your data practices. Ensure FAQ answers align with your actual Privacy Policy and legal obligations.