Troubleshooting Guide¶

1. Go to the Dxtra Login Page
2. Click "Forgot Password"
3. Enter your registered email address
4. Check your email for reset instructions
5. Create a new secure password

Common Causes & Solutions:

1. Go to Account Settings in your dashboard
2. Click "Change Email Address"
3. Enter your new email address
4. Verify the new email via confirmation link

Checklist:

• Valid API Key: Ensure your API key hasn't expired
• JWT Token: Exchange API key for JWT token first
• Correct Headers: Include Authorization: Bearer <JWT> and X-Hasura-Role: user
• Token Expiry: JWT tokens expire after 1 hour - refresh as needed

curl -X POST https://auth.dxtra.ai/v1/signin/pat \
  -H "Content-Type: application/json" \
  -d '{"personalAccessToken": "YOUR_API_KEY"}'

View Authentication Guide

Webhook Debugging Steps:

1. Check Webhook URL: Ensure it includes correct did and dxKey parameters
2. Verify HTTPS: Webhook endpoints must use HTTPS
3. Test Connectivity: Use webhook testing tools to verify reachability
4. Review Logs: Check your server logs for incoming requests
5. Signature Validation: Ensure webhook signatures are being validated correctly

Webhook URL Format:

https://conduit.dxtra.ai/integrations/{service}/event?did=YOUR_DID&dxKey=YOUR_KEY

Typical GraphQL Error Response:

{
  "errors": [
    {
      "message": "Field 'names' is not defined by type 'DataController'",
      "locations": [{"line": 4, "column": 7}],
      "path": ["dataControllers"]
    }
  ]
}

Resolution Steps: 1. Check Field Names: Verify against GraphQL schema 2. Validate Permissions: Ensure role has required access 3. Review Query Structure: Check syntax and nesting 4. Consult API Docs: Reference field definitions

GraphQL API Reference

1. Log into Dxtra Dashboard
2. Create Data Controller
3. Navigate to Settings > Data Controllers
4. Click "Add Data Controller"
5. Fill in organization details
6. Configure Domain
7. Add your website domains
8. Verify domain ownership
9. Invite Team Members
10. Set up user roles and permissions
11. Send invitation emails
12. Complete Onboarding
13. Review compliance settings
14. Configure consent preferences

Detailed Setup Guide

Currently Supported:

Browse All Integrations

GDPR Compliance Features:

• Lawful Basis Tracking: Legal basis assignment and documentation
• Data Subject Rights: Processing of access, deletion, and portability requests
• Audit Trails: Processing activity records for Article 30 compliance
• Data Minimization: Collect and process only necessary data
• Breach Notification: DPA notification workflows

Complete GDPR Guide

CCPA Compliance Features:

• Right to Opt-Out: "Do Not Sell" implementation
• Right to Know: Data disclosure processes
• Right to Delete: Consumer data deletion workflows
• Non-Discrimination: Equal service regardless of privacy choices

Response Timeline Requirements: - Access Requests: 45 days maximum - Deletion Requests: 45 days maximum - Opt-Out Requests: 15 days maximum

CCPA Compliance Guide