Last updated: 2026-04-03
Status and limits¶
Current system status¶
For real-time system status and incident history, visit the live status page:
Subscribe to status notifications to be alerted when incidents occur.
Service level agreement (SLA)¶
Beta
Specific SLA terms are being finalized as Dxtra moves from Beta to general availability.
Dxtra targets high availability across all plans.
Support response times¶
| Plan | Severity | Response time |
|---|---|---|
| Start / Growth | Critical | 4 hours |
| Scale | Critical | 2 hours |
| Enterprise | Critical | 1 hour |
| Enterprise | High | 4 hours |
Service limits and quotas¶
API rate limits¶
| Endpoint | Limit |
|---|---|
| GraphQL API | 100 requests per minute per API key |
| Authentication | 10 requests per 5 minutes per IP |
| Webhooks | 1,000 deliveries per minute per workspace |
Data subject IDs by plan¶
| Plan | Data subject IDs |
|---|---|
| Start | Up to 50K |
| Growth | Up to 200K |
| Scale | Up to 1M |
| Enterprise | Up to 100M |
AI regenerations and languages by plan¶
| Plan | Domains | AI regenerations | Languages |
|---|---|---|---|
| Start | 1 | 1/month | EN +1 |
| Growth | 1 | 2/month | EN +2 |
| Scale | 1 | 3/month | EN +3 |
| Enterprise | 10 | 10/month | EN +10 |
Webhook limits¶
- Maximum payload size: 1 MB
- Delivery retry attempts: 4 (exponential backoff)
- Retention period: 30 days
Custom Functions¶
- Timeout: 30 seconds per execution
- Memory: 256 MB
- Concurrent executions: 10 per workspace
Requesting limit increases¶
Contact support@dxtra.ai if you need higher limits. Include your workspace ID and a description of your use case.
Support during outages¶
- Check dxtra.instatus.com for updates
- Subscribe to status notifications via the status page
- Email support@dxtra.ai for urgent issues
Not legal advice
AI-generated content does not constitute legal advice. Consult a qualified legal professional for advice specific to your jurisdiction and business context.