Billing & subscription¶

Manage your Dxtra subscription plan and billing details from Settings > Billing in the dashboard.

Plans and pricing¶

Dxtra offers four subscription tiers. All 16 platform capabilities are included in every plan — plans differ in scale limits, not features.

What the limits mean¶

Domains — The number of websites you can connect to Tag Manager and the Transparency Center. Enterprise supports up to 10 domains for multi-brand or multi-region setups.

AI regenerations — When your business context or regulations change, the AI engine regenerates your compliance documents. Each regeneration uses one credit. If you need more, upgrade your plan or contact support@dxtra.ai.

Languages — The number of additional languages (beyond English) for your privacy notices and Transparency Center content. Dxtra uses expert-curated legal terminology glossaries for accurate translations.

Data Subject IDs — The total number of unique individuals whose personal data you process. This is the primary scaling factor. If you approach your limit, Dxtra notifies you in the dashboard.

What's included in every plan¶

Every plan includes full access to all 16 capabilities:

• Data subject rights management (access, deletion, rectification, portability, objection)
• Transparency Center with public-facing privacy portal
• Processing activity documentation (GDPR Article 30 compliant)
• Consent configuration and preference management
• Automated PII scanning across 50+ file formats
• Privacy-first Tag Manager for analytics and consent enforcement
• Platform integrations (Shopify, Stripe, HubSpot, Mailchimp, and more)
• GraphQL API, webhooks, and Custom Functions
• Audit logging and compliance tracking
• Data breach reporting workflows
• AI-powered compliance assessments (DPIAs, TIAs, vendor risk)
• Multi-language support (varies by plan)
• Team member collaboration with role-based access
• Two-factor authentication, WebAuthn/FIDO2 passkeys
• AI and data use governance
• Data minimization and purpose limitation tools

Upgrade or downgrade¶

Upgrade your plan¶

1. Go to Settings > Billing > Your Plan
2. Click Upgrade Plan
3. Select your new tier
4. Review the prorated billing change
5. Confirm the upgrade

Your new plan takes effect immediately. You are charged the prorated difference for the remainder of the current billing cycle.

Downgrade your plan¶

1. Go to Settings > Billing > Your Plan
2. Click Downgrade Plan
3. Review the features and limits that will change
4. Confirm the downgrade

The new plan takes effect at your next billing renewal. You retain your current plan's limits until then.

Money-back guarantee¶

The Start plan includes a 14-day money-back guarantee. If you are not satisfied within the first 14 days, contact support@dxtra.ai for a full refund.

Payment methods¶

Add or update a payment method¶

1. Go to Settings > Billing > Payment Methods
2. Click Add Payment Method
3. Enter your card details
4. Click Save

Your payment information is processed securely through Stripe. Dxtra never stores your card details directly.

Remove a payment method¶

1. Go to Settings > Billing > Payment Methods
2. Click the remove icon next to the card you want to delete
3. Confirm removal

You must have at least one active payment method on file while your subscription is active.

Invoices and billing history¶

View and download invoices¶

1. Go to Settings > Billing > Billing History
2. Find the invoice you need
3. Click Download to save as PDF

Invoices are automatically sent to your registered email address each billing cycle. If you need invoices sent to a different email (e.g., accounts payable), update the billing email in your account settings.

Billing cycle¶

Dxtra bills monthly from the date you first subscribed. For example, if you subscribed on March 15, your billing date is the 15^th of each month.

Cancellation¶

To cancel your Dxtra subscription:

1. Go to Settings > Billing > Your Plan
2. Click Cancel Subscription
3. Confirm cancellation

Your account remains active until the end of your current billing period. After cancellation:

• You can still log in and export your data
• Your Transparency Center goes offline
• Processing activity logs and compliance documents remain accessible for 30 days
• After 30 days, your data is permanently deleted

Frequently asked questions¶

Is there a free trial? Dxtra does not offer a free trial. The Start plan at $10/month includes a 14-day money-back guarantee, so you can try Dxtra risk-free.

Can I switch plans mid-cycle? Yes. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle.

What happens if I exceed my Data Subject ID limit? Dxtra notifies you in the dashboard when you approach your limit. You can upgrade your plan at any time. Existing data is never deleted due to limit overages.

Do you offer annual billing? Contact support@dxtra.ai for annual billing options and volume discounts.

Can I get a receipt for tax purposes? All invoices are available in Settings > Billing > Billing History as downloadable PDFs. These include your organization name, address, and payment details for tax and accounting purposes.

Need help?¶

For billing questions:

• Email: support@dxtra.ai
• In-app chat: Available in the bottom-right corner of the dashboard
• Settings guide: Settings reference